Frequently Asked Questions

About Our Online Bookstore

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website or the courier's site to track your package.
Do you offer international shipping?

Unfortunately we do not offer international shipping at this stage.
How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team through the "Contact Us" page on our website
What are your shipping rates?

We offer multiple options for shipping, for orders under $100 we have a flat rate on your entire order for $6 in the South Island and $8 for the North Island. Any order over $100 is shipped for free. For Dunedin residents, we're thrilled to provide same-day pickups and local delivery options.
What if I receive a damaged or defective book?

Please contact our customer service immediately and we'll arrange for a replacement or refund.